Refund and Cancellation Policy

Melissa Ritter Consulting operates as a business and we expect our clients to understand and respect our policies. Our goal as an online marketing company is to offer the highest value possible for the return we are receiving. In order to accomplish this, we need to cover our initial expenses that help fuel our operation. We require payments to be made on time.

Below is our refund and cancellation policy, and by hiring Melissa Ritter Consulting, you are bound by this agreement.

Web Development:

Web design and development projects incur a great expense on our end including resources and our time. Once a payment is made, whether in full or in part, it is non-refundable. If a project gets cancelled or otherwise not complete due to CLIENT request, all monies paid will be retained by Melissa Ritter Consulting, and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.

SEO (Search Engine Optimization), Social Media Marketing, and All Services & Internet Marketing

Payments for Search Engine Optimization, Social Media Marketing or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.

Setup Fees:

Setup fees are applied directly to expenses incurred by MELISSA RITTER CONSULTING in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable. Setup fees do not include domain registration and hosting. Please see below for more information.


CLIENT often provides credit card or payment info so that we can charge the CLIENTS card for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.

If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to CLIENT (to recover any fees passed on to us by the credit card company).

In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.


Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.

Website Hosting and Registration

Melissa Ritter Consulting does not host client’s websites. The cost of website registration and hosting of such website is an expense incurred by the CLIENT, and is in addition to monthly SEO or other related fees.

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